Autopage happy to take money for no services

With reference to my complaint on the 6th of May 2015, I was contacted stating that Autopage will assist in getting my handset to me, due to a mistake or wrong information provided to me by the upgrades department....<br> Almost 20 days later and still no handset.... yet my contract has been upgraded ?????<br> Is this the way clients are treated?<br> this is really poor poor service....<br> <br> Autopage urgently need to respond and sort this out or cancel the upgrade and contract with immediate effect....