Autopage ***** and Consumer Violation

My problem is simple. <br> The new phone I received when upgrading my contract went in for repairs. Two months later, the phone that was returned to me after the repairs had been done had a completely DIFFERENT IMEI NUMBER, it was second hand and did not work (it now had a different problem than my original phone). The staff at Autopage East Rand Mall are completely *********** and give me empty promises and different excuses every time I go in to ask about my phone. After a week of battling, they have now decided to send in the INCORRECT PHONE (ie Not my original) for repairs which will take about 2 months. I do not want a second hand phone. I would like my original phone repaired or replaced with a NEW WORKING PHONE. <br> I am very unhappy with this situation and how it has been handled. I'm currently paying for a phone that I have not got to use.<br> Autopages is in the wrong here. As a consumer, I am being made to pay for something that was no fault of my own.