1 reviews | Active since May 2011
Autopage erroneously cutting my line AGAIN!!
I never receive my account from Autopage. EVERY MONTH I query it. This month was no different. No account received so I don't know what to pay. With no notification/communication from Autopage they then cut the line (AGAIN) at close of business at the start of a long weekend! <br> <br> We just waited 45 MINUTES (!!!) to get through to their call centre! Explained the situation to a Tsepo Kgasoane who was irritable, snappy and downright rude. He told us that we had to send through proof of payment before they would reconnect the line. I have made the payment but asked how I was supposed to send through proof thereof when I have no connection. He then said we'll just have to wait until the payment reflects before they will reconnect the line. Being the Easter weekend this might only be on TUESDAY! This is utterly unacceptable. I have been erroneously cut and I expect Autopage to rectify the situation they have created IMMEDIATELY. As a freelancer, my income and business depend on me being available on my phone. The potential loss of income is enormous and I will be taking this further should this situation not be rectified first thing tomorrow morning.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
