Autopage disappoints again

I am so very disappointed again in Autopage and I utterly regret that I decided to upgrade my 2 contracts last month instead of moving to a different service provider. I urgently need a efficient and senior manager from Autopage to contact me. I signed a contract for an upgrade package with an additional voice bundle on 23/10/2015 and then in November the voice bundle did not activate. It has been 10 days now that we are trying to resolve this at the branch but apparently the voice bundle that I signed for and was sold to me by the agent in the branch NO LONGER EXISTS. This to me is breeching of a contract I signed as well as false advertising and not acceptable. I decided on this specific contract because of the voice bundle that I could add, other wise I would have taken another contract. The consultant now advised that to change to another contract will attract monthly migration fee - how is this my problem - I am very disappointed and extremely upset, this matter needs to be sorted out please