AUTOPAGE DEDUCTS R1000 EXCESS FOR CLAIM ON CELL!

I have been a customer for 5 years. Claimed for the very 1st time in August for an S6 Galaxy Edge which was 64GB and Gold in colour. That is where all my trouble began. Firstly, the insurance gave me a a white phone, which was 34GB but I am still paying for the features of the one I lost. After a Hello Peter post, I was contacted by the company which ensured me it was a mistake which they would fix for 7 days. A guy called Marco said the phone would be picked up and replaced. Over 6 weeks later, I am still waiting! <br> <br> Last month, I was surprised when both my Simcards stopped working. Enquired as to why and Autopage said they did not get their debit order. Was surprised cause my account still had the money in it. <br> <br> After enquiring again, I was told that my bill needed an extra R1000!!! Guess what the money was for? ACCESS!!! Did Autopage customers know they had to pay that amount for access??!! I didn't. <br> <br> Now, on the 25th, I was surprised to see R5000 missing from my account! Before I noticed this, I called their call centre and was told my sim would be blocked until I paid the amount. So they had taken the cash, but were still demanding it. <br> <br> To cut a long story short, I want out!!