LT
Lindy T

1 reviews | Active since Sept 2015

28 Sept 2015, 09:29

Autopage deactivated cell number without consent

I received a call about two months ago informing me that I was due for an upgrade. On the 11th September I went into the Autopage Cresta branch to inquire how much time I still had to choose an upgrade and the man who assisted me said not to worry, and that I still had a lot of time to upgrade and that my contract would continue as it was. <br> <br> On 26th September (2:48AM) I received smses from CellC informing me that MY REQUEST to migrate had been processed and that my contract was now per second - effective immediately! My cell number has been DEACTIVATED and I cannot make or receive calls and I cannot use the internet (unless connected to Wifi). This is my business phone and I'm currently loosing income due to Autopage's incompetence!<br> <br> I've called the call center numerous times over the last three days, where I've been given reference numbers and told to wait 24 hours and then phone back if it has not been rectified. My phone is still not working!!

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Replies (1)
Autopage
Autopage's reply28 Sept 2015, 14:32
Official
Hello Lindy Tissiman,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage