CA
Chris A

1 reviews | Active since Jul 2012

05 Mar 2015, 07:42

Autopage continues to bill without proof

I logged several requests for proof of money that's been deducted from me. ***. They just send me my account as proof, indicating that whatever they put on a piece of paper, is accurate and factual. <br> <br> On my *** account they deduct sms charges, although I pay for a sms bundle, which still has 161 sms available.<br> <br> On my data account ***, they deduct money for data, again without proof, even though I still have accumulated data left from the previous month. I fail to explain to or they rather fail to understand that if you have carry-over data from the previous month still left on your account and that you have not even started using the current months data, that this indicates that I have not used all the data I already paid for and that they can only start charging me if I have not used data in excess of what i have been granted or paid for.<br> <br> On yet another DATA ONLY account ***, they have loaded caller ID and Itemised billing..?<br> <br> The response I keep getting is that THEIR SYSTEM SAYS SO, so it must be right.<br> <br> 4 charge errors on 4 different accounts. What the heck is going on their!!?

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Replies (1)
Autopage
Autopage's reply05 Mar 2015, 07:51
Official
Hello Chrisva7,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage