RJ
Robbie J

1 reviews | Active since Feb 2014

25 Mar 2015, 15:23

Autopage closing complaint Enquiries with no help

I have tried 4 times, to have an account problem resolved. they debited my account twice *******ly and I complained about that and the fact that I have asked several times for my 3G contract to be cancelled but they do an automated response saying the matter will be dealt with in 7 days. come the end of those 7 days I get another automated email saying the matter is now closed. Yet it has never been resolved. <br> Autopage has a complete inability to deal with complaints it seems. They owe us the money back that was debited from our account and need to cancel to contract that has been requested to be cancelled several times. <br> Noone is able to help. the branch says they cannot deal with this as it is a head office thing. the call centre does not answer the phone and the email centre does not work.<br> Autopage once again are impossible to deal with!!!<br> If someone from Auto page decides to read this please contact me via email. the number listed below is the account that was incorrectly debited. the 3g number is not listed here. please contact me asap

0
Replies (1)
Autopage
Autopage's reply26 Mar 2015, 12:44
Official
Hello robbiej44,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage