BN
Beatri N

1 reviews | Active since Jul 2015

20 Jul 2015, 19:39

Autopage claims outrageous data usage

I received an invoice with call charges amounting to R983,33, making my total bill R1241,39. This call charge was on 1 day, in a single data session. I am always careful to not go over my allocated data, hence I know this is a mistake on Autopage's side. Upon complaining via their website, I got an email with a reference number and then another saying the dispute has been closed. They claim I used 7gig data. Complete & utter nonsense! The EXACT SAME THING happened last month. They have not, up to date, provided me with any proof or explanation of this. May I remind you of the Consumer Protection Act, no 68 of 2008 - in which people like myself are protected and can depand proof of such outrageous claims. If Autopage fails to produce concrete proof, I will be forced to take matters further.

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Replies (1)
Autopage
Autopage's reply21 Jul 2015, 14:46
Official
Hello beatrinel,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,