Autopage Cellular *********** and unprofessional

I have been an Autopage client since 13 February 2003.I have spent a LOT of money on my cellular bills over this period and tolerated sub-standard or BAD service from their employees.<br> I upgraded my contract in January , this year and asked the consultant to load the 2 gig bolt on data bundle on every month, he confirmed that this was done.I called in a few weeks ago and confirmed this with one of the consultants. They forgot to load my data bundle for the month of April and I was billed R1017 for data that I normally use as part of my package. I use more or less the same amount of data every month and can see clearly that the data bundle was not loaded on in April, as was confirmed by Andiswa Nyarko, one of their employees! I have also had an iPhone for more than two years now but am still being billed for blackberry BIS services. Does anybody actually check these things? How many other clients are being incorrectly billed? This same consultant put me on hold for 41 minutes and made no effort to understand my query! I sent an email on 20/04/2015 at 14:22pm and followed up on 28/04/2015, still with no reply! Very disappointing and unacceptable service from a well advertised SP!