autopage cellular bureaucratic management

I am horrified at the complete lack of customer service and respect that the management of this entity has shown. Having been a client of Autopage for 15 years I had expected l, given the merits of my recent complaint, to at least have had the decency of being contacted by a manager/decision maker. It is impossible to have a conversation with anyone in authority as I was constantly told we can't give out telephone numbers you have to.phone a call centre and they will escalate the problem. I did this and 7 weeks later am still no further. I have not even had a response to my emails by anyone at a management level. The only light in this mess has been the level of communication received by Jackie at the East Rand Mall branch but as she admits her hands are tied in terms of how much more she can do. The original issue is now not even the problem but principally the complete lack of ownership or accountability from the individuals that should be setting examples astounds me. The corporate ivory tower has become an incredible place to hide for these individuals. As a result we will be cancelling our contract with autopage and moving to abother provider.