JP
JANINE P

1 reviews | Active since Nov 2012

10 Apr 2015, 14:18

AUTOPAGE CELLULAR - Billiing Department

I just want everybody to be aware of Autopage cellulars poor service - the people are really ***********. Our account goes off with debit order every month but every few months they suspend my service saying the account was not paid, The recent suspension was the final straw, autopage suspended my service without any warning, yesterday we contacted them and they said we are in arrears and I requested that they forward me the past 4 months statement and on every statement it show nothing outstanding so how can it be in arrears. I contacted them this morning they reconnected admitting the account is up to date just for us to receive an sms 3 hours later saying pay urgently or services will be disconnected and within 5 minutes of receiving sms our services was suspended again. I called them again and now they reconnected it again. They are definitely NOT getting 2 x re-connections fees out of me as this is due to there incompetence. In short I am saying Autopage Cellular is useless and just out to make money for incorrect disconnections.

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Replies (1)
Autopage
Autopage's reply15 Apr 2015, 14:39
Official
Hello jpp78,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage