MA
Mohamed A

1 reviews | Active since Dec 2015

27 Dec 2015, 10:21

Autopage cancelled my cellphone number

15/12/15 I went to the Autopage store in Kenilworth Centre to port my cellphone number ***, from Autopage to Vodacom as I would like to take out a Vodacom contract at Cellucity.I was told to port the number to another Vodacom contract and the porting request must be done at the other service provider.<br> <br> 17/12/15 I went to Cellucity Cavendish Square and spoke to the consultant there,Rasheed requested the port from Autopage to Vodacom on contract.<br> <br> 21/12/15 I recieved an sms to say the the port was approved by my current service provider and I should go to a Vodacom Store.<br> <br> 22/12/15 At Cellucity , Rasheed could'nt find my ported number on the computer system.I called Autopage from the store and was told that my number was disconnected and that I must call back in the next day.<br> <br> 23/12/15 I called Autopage who told me the number was disconnected following the port request and that I must<br> re-activate it at a the store where I am taking out the new contract.At Cellucity, Olinka assisted me to re-activate the ported number and told me it will take between 12 and 48hrs to re-activate.<br> <br> 27/12/15 Rasheed called saying number was cancelled by Autopage and cannot be re-activated.

0
Replies (1)
Autopage
Autopage's reply28 Dec 2015, 12:29
Official
Hello MOHAMED9042,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage