AUTOPAGE BREACH OF CONTRACT

When my 24 month cellphone contract came up for renewal/ upgrade (last month) I decided to go straight to Vodacom to get the Vod uChoose Smart M - SIM Only deal as I bought a fairly new iPhone to use and did not see the point of entering into a contract where I get a handset. I have been a loyal customer of Autopage for 5 years+ and decided to rather ask if I can get the same SIM ONLY deal through them so not to leave my current service provider. Dee-Wayne at the Paarl branch assisted me and we requested weeks ago if they can do a match on the deal where I get the 240 min , 600 MB data and 600 sms per month for the SIM only deal. It was confirmed in writing by a certain Joe from the head office/ call centre that it is approved and available to me. To my surprise only half of what I am entitled to was available on 1 February! I have been to the branch 3 times already and we are not getting any joy whatsoever in getting this resolved. Now Joe seems to claim we must have misunderstood him??! It is in writing on Dee-Wayne's computer clearly showing (and my contract as well) that my new tariff is the SIM ONLY deal. PLEASE RESOLVE TODAY! Agreement number *** BSCS Acc 1.***0