Autopage Bills, when they are not supossed to

I have a Altech Autopage account, that I signed up in December 2014.<br> <br> In February, I logged onto my customer profile on the web, and noticed that because I logged onto the web, Altech is going to charge me R32 for the online service every month. I then contacted the call centre at the beginning of March....after holding for around 40 minutes, An agent answered the call, and then confirmed that the online statement charge will be reversed. To date, February's online Statement charge of R32 has not been reversed, and yesterday, you debited another R32 for a product that has already been de-activated by your call centre. This is not the service i would have expecting from Altech...<br> <br> Coupled with my billing issue, not even 3 months into my contract. the device that i received just deciding to stop working, and wont even come on AT ALL!<br> <br> I am actually considering just settling my account, and getting rid of this Altech Autopage Headache, once and for all.<br> <br> I need an urgent response with regards to this matter, as i am now paying for a device that is not working, and I am also paying for online statements, which was de-activated over 2 months back.<br> <br> Its time you redeem yourself AUTOPAGE!