Autopage bad service - Branch/Head Office etc

We handed my wife's phone in for repairs on the 19th of March and for four weeks I phoned the branch to see if they can give me feedback. The phone was handed into Jaydee at Menlyn and was sent for repairs on the 20th this was acceptable but from this point on-wards the service was non existent they lost her sim card. The insurance claim forms was never sent to Autopage insurance. After four weeks I finally got someone to tell me the insurance forms was never received we mailed them back immediately and since then it was a run around to try and get the phone back first it is being repaired will be returned with in 72 hours then no we are replacing the phone with a new handset and it will be delivered to the store shortly.<br> <br> I want answers from Autopage why wasn't the store notified that the insurance forms wasn't received, why weren't we contacted to go to the store or asked to contact them to get the forms to them.<br> <br> Why is it taking so long for us to get the replacement phone it is 29 days later and still no phone. Sort your service and SLA's out SLA starts to run the second you receive the unit not when all documentation is received.