Autopage and Its Robot Employees

I recently was ******, and my smartphone was ****** from me. I then got a back-up phone from a family remember, which is a Blackberry. It took me around 3 days for my sim swap to be completed, owing to the fact that nobody told me that you can't do a sim-swap on a prepaid sim card, if you're a contract holder. While this experience was stressful enough, it has taken a further 4 days and counting for Autopage to activate a BIS service on my Blackberry, owing to a technical failure nobody can explain to me.<br> <br> Added to this, the service we received from a Rafiek at the store was appalling. On one occasion he simply hung up the phone on me, after answering it so incoherently, that I had to ask him to repeat himself. He is also meant to be handling a cellphone upgrade for my mom, and he has failed to get back to us about it - it has been 4 days since we visited the store about this. <br> <br> I'm just so disappointed in the way this whole debacle has disadvantaged me. It's traumatic enough to be ****** at knife-point, but to have it followed by a series of institutional failures on the part of Autopage has made everything unbearable. I'm at my wits' end.