CM
CJ M

1 reviews | Active since Jan 2011

02 Jul 2015, 15:08

Autopage Accounting ***** with customer base

I have been a Autopage customer from 2001/1/18 contract number 391291. Two months ago my latest 24 month contract period expired and I was out of contract. I wanted to cancel my subscription due to the bad service and go Prepaid with Vodacom. Thabo Makeleng from Autopage contacted me and convinced me to rather go for a Top up 350 for 24 months. He confirmed that he had changed me over. A Month later I got a bill again for the previous contract - a Red Premium of R1550 P/m. I emailed for 3 weeks asking for him to contact me and correct it, also phoned the support line and asked the same. Autopage as per the voice recording told me it will be rectified. It never was and I was never send the correct bill, even after I requested this numerous times. Thabo Makeleng confirmed that he changed me to the new contract, but now their computer system had been altered. It showed that I was somehow NOT OUT OF CONTRACT and had a month still to run. This conflicted with the previous month. Someone is **********ly changing Autopage contract information after the fact in order to beef up the customer base they wish to sell at franchisees and as a group. Look at the number of Bill complaints!<br>

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Replies (1)
Autopage
Autopage's reply06 Jul 2015, 15:30
Official
Hello Malanot,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage