Autopage - account query pending for 6 months

<p>I upgraded my contract in September 2015 to a SmartL package at R749.00. Since the inception the amount being deducted off my account has been between R1100 and R1200 per month due to hardware subsidy. I've logged a call on 4 seperate occasions and the response varied between "phone back in two weeks as we need to pull the contract" to the phone being hung up or an operator without a contract in front of him/her telling you that that is how it is or that they don't have an accounts department anymore and then hangs up on you. I've contacted Vodacom who actually pulled the contract and confirmed that the hardware subsidy is wrong, rectified it and refunded me for April and May (which I am still waiting for). However, still no response/help from Autopage. Are they just waiting till 29 June when the call centre closes and they don't have to help the customers? Why can Vodacom pull the contract from Autopage, resolve the issue but not Autopage? Am I set to just ignore this overdeduction? Isn't this breach of contract as I did not sign for the amount being deducted from my account.</p>