Auto Page service: Lies and excuses

I live over an hour away from the nearest Auto Page.When I lost my phone, I had to travel over an hour for a new sim. At the Polokwane branch, I was informed that my contract expires 13 August. <br> <br> I went to the Northgate branch, informing them that i want to cancel my contract (in June). They said that i should return before 13 July, and could cancel my contract then. I made my arrangements accordingly. On 12 July, I was told I could only cancel in August at Northgate<br> <br> I was told to ONLY send a mail before 10 August, stating why I want to cancel, with copies of my ID. That was exactly what i did.<br> <br> I was informed that the way I did it was incorrect, (even though they told me to do it that way). I had no access to a printer, scanner ect this long weekend and could not follow their new request. I sent a mail to them today, asking them what can I do to cancel my contract before September. No response! <br> <br> Every person I have spoken to gives me a different way of canceling and when i want to, I receive so many reason why i cant and that i did it incorrect. All i want to do is cancel my contract and they make it impossible to do so. Full of excuses and reasons and new dates. <br>