Auto Page fails to assist customer

From the time that I received the handset around December 2014 from Auto Page Cellular I've been experiencing problems with the handset. When I make or receive calls the people that I talk to endlessly complain about a noisy reception, they say it sounds like I'm talking in water. I've send my phone through Auto Page to a repair center for Samsung. Trying to converse telephonic ally to people at Auto Page call center I had the following replies: sorry sir we can not hear you it sounds like you're speaking in water. After numerous calls and left rather frustrated up till today was not able to speak to a manager to assist me with my problem, sometimes I've been put on hold left like that for halve an hour, maybe I should just mention at this time that I've been a customer with Auto Page for the last 22 odd years. here after I spoke the people at the local branch of Auto Page their reply was that they where not in possession of any alternative number or that their was no manager to be contacted to assist me, but they would do what they could from their side. They did however help me by giving me the telephone number of their repair center, this was after the 3rd time send for repairs