AR
Andre R

1 reviews | Active since Feb 2011

18 Feb 2015, 16:30

Auotopage no good

I was transferred from Nasua mobile to Auto page. From day one I had problems with them. Can not make over seas calls, my wife's number was blocked for 2 weeks. The branch at Springsgate keep on saying the problems has been solved. I can still not phone over seas.<br> This month they deduct December, January and February accounts because they did not send the debit orders through for December and January. Up to now I have not received an account. When I queried the deduction I was asked why did I not contact them when the debit order did not go through. Who's responsibility is it to send the debit orders through? Two days after the deduction of the 3 months accounts I receive a sms stating that I have to pay R1300 immediately to prevent the number being blocked. At the Springsgate branch they could not give me any answers and suggested I phone head office. They refused me to use their phone and had to phone from my own phone at my expense to solve their mistakes. This was the last straw and want to cancel my contract. They are suppose to sms me the email address to cancel. has not happened yet. Be very care full of Auotopage and their accounts department.

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Replies (1)
Autopage
Autopage's reply19 Feb 2015, 13:00
Official
Hello nzongu,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular