Arrogant agents and confusing policies

Call to call centre on Saturday 18 April 2015 <br> I have not received such bad service from any agent in a long time.<br> The first agent who's name I did not catch (what a pity!), put the phone down in my ear (her service and attitude was even worse than the next agent I spoke to).<br> Then I called again and spoke to Siabonga, who after a long discussion with little service and a lot of attitude, could not really assist. Reluctantly he advised that the call centre manager (Ashley Jurakan) would return my call. I am still waiting.<br> I have worked in a call centre, customer service environment, for close to 8 years now. I know what customer service is all about. And this was not it!<br> We are in 2015 in a economy where a company that wishes to survive, simply cannot afford incompetence on behalf of their employees. Furthermore, a customer should be treated like gold, as let's face it, a company with no customers, is not a company!