Apalling Customer Service and Bad Attitude

On 2 Feb 2015, I lost my cellphone and therefore contacted Autopage Cellular to report it lost. I spoke to 3 different people and only 1 of the 3, seem to know how their processes worked. I then was asked to contact Finrite Insurance Brokers as they are the underwriters for Autopage. Upon calling them (3 weeks) ago, I was told that I needed to get a case number, affidavit, etc. which I did and emailed to them. It is now almost 4 weeks later and I still do not have a handset. I emailed numerous times to find out the progress on the delivery and their excuses are that \head office"needs to dispatch the handset for delivery. <br> <br> I contacted Autopage again this morning to advise them that I still do not have a handset and queried whether I will be billed for the monthly subscription in Feb and Siyabonga's response was \""YES\"" because I could have done a sim swop. I then told him that I do not have a handset so how must I do a sim swap"