Answer me properly, is it too much to ask!!

Hi, <br> <br> An account that never cost me more that R350 pm was billed at over R4500 grand for out of bundle usage! It was not me, so who did it. The attitude is shut up and pay your account you have a contract, yes I do but what, how where did this happen. I have been a happy customer for years and now this!<br> <br> Below I quote my tweet and Facebook comment: <br> <br> \How do I get proper answers from #altechautopage #vodacom? regarding unexplained data usage on my account? I've even requested *URL Request disclaimer for MSISDN # with no results. Shall we try the #hallopeter route too?"<br> <br> Kind Regards"