another week passed & still no feedback..

Well this complaint was initially logged in March, and due to lack of service I have opted to log a complaint on the Hello Peter website each week - with the hope that someone would finally attend to my billing problem. Well it's been 6 months and still no feedback - not even an invoice. I'm still waiting for feedback on reference no's 634023, 805238 & PASC805623 - my contract expired in March and I requested that the contract be cancelled - they still debit me every month without even providing me with an invoice. I called numerous times and the consultants are unable to assist me, over and above that they are not permitted to transfer the call to a more senior consultant (team leader or manager), so that's where it ends. The consultant who checked the billing said that it was correct as they provided me with the data - I told her I never used it as this contract was to be cancelled, he reply was simple: \we gave you the data it's not our fault if you choose not to use it