AMOUNT CHARGED WRONGFULLY - NO CORRECTION

We have a laptop contract with Autopage and an internet stick with 2G recurring data every month for which we pay roughly R300 per month via debit order.<br> <br> Last month (August) they deducted over R5000 from our account. This was strange since I have not used my internet stick since July.<br> <br> When we went in to Brooklyn branch to find out why the bill is so high they could not give us a reason and lodged a query. They told us that it will take 2 weeks for them to get back to us. In the meantime we reversed the payment at our bank.<br> Needless to say we got no response and went in again. They simply said they cannot give us a reason for the outstanding amount but we owe them that money and need to pay it. <br> <br> It has been 2 months now and no one can help us. Our account keeps showing the amount of over R5000 in arrears and this gives us a bad credit record.<br> <br> My husband went in to brooklyn branch again today to see what he can sort out. They guy that helped him told him that we have spent no where near our 2G limit over the past 3 months and he has no idea where they get that amount from.<br> <br> I am highly unsatisfied and as soon as this is sorted out I will cancel our contract with them!