Altech's billing is day-light *******!!!

I app**** for 2 contract phones last year, November 2015. Winnie Nkosi helped me with everything including delivery. I received 2 phones however the other 1 was not the one i wanted. it was returned and I notified Winnie about this. It took almost two weeks to get the other phone as Winnie was always unavailable. she didn't reply to my e-mails, i would call her office and would be told she will call me back and she didn't bother! then i spoke to a lady, Nomvula Mnguni who assisted in getting the 2nd Phone delivered to me. she promised that the sim and connection fee would be waived for both phones as an apology for the inconvenience. I received my 1st Bill and i paid the full amount. Nomvula then logged a refund request, i still have not received it!!!! i received my Statement today, WHAT THE HECK?????? We agreed on R400.00 FOR BOTH PHONES however the bill is R602.00.<br> I tried to call and enquire, Nomvula was not prepared to help me, she referred me back to Winnie who is NEVER available! Nomvula still doesn't know how far my refund is. this is unacceptable! I will not pay the BILL, until these two ladies know customer service and stop lying about the bill!!