Altech not interested in their customers

Phoned Altech Autopage with a billing query. As I have just upgrade to a new cell phone package (Vodacom VIP RED) which offers unlimited minutes, 5 GB of data and unlimited SMS's. Yet am billed for data and calls as well as partial VIP RED charges in May - which nobody can explain to me. <br> <br> After finding the call center agents useless I asked to speak to a supervisor - hoping they could answer my questions. <br> <br> I was advised that the team leader Ashley was not available - which already thrilled me to the back teeth, but was assured by the call center agent that they had logged a call back for me, and that Ashley would phone me. <br> <br> I AM IMMENSELY FRUSTRATED THAT NOBODY SEAMS ABLE TO EXPLAIN MY BILLING TO ME OR ARE ABLE ANSWER MY QUESTIONED POSED TO THEM SATISFACTORILY!!<br> <br> Well 2 days later and still no call back, my account query still remains unanswered and certainly unresolved!<br> When you cant even be bothered to phone irate customers back to assist them I think this says a lot about how to regard your customers!<br> <br> Well done Altech Autopage you are well on your way to loosing me as customer!