ALTECH KEEP ON SUSPENDING MY LINE

On the 16th June, I went to pay my autopage account, due to the fact that they did not debit the money from my account, and I got a astronomical bill, due to once off fees( I WAS NOT NOTIFIED OF THIS), I emailed proof of payment to the account dept the same day, I made one big payment, I was not told to pay separate because I have 2 cell phone contract numbers and one stick no. I was told that they were going to allocate the payment to my wifes number, the whole amount of R1800 was on my number , after numerous calls and speaking to one customer consultant after another even the billing dept from the 16th June my wifes line get suspended up to 4 times a day, I am really disgusted with the poor service we are receiving from altech autopage at the moment, we have been having problems since we upgraded in April, I have been a customer with them for the past 10 years, one thing is for sure if this thing is not going to get resolved today as my line have again been suspended, I will be getting in legal advise, as it seems that no one knows what they are doing, are obviously the customer is now in the wrong, I have had it with the poor service. I wish I never upgraded with them.