Altech fails to send statement and suspends phone

I have chosen to pay my cell phone manually as Altech has still not credited me for Blackberry services I no longer use (since Oct 2014). I now have a Samsung. I emailed the accounts/ billing at Altech on 30 April to request a statement, so I could pay my account. No response! My phone was suspended! I sent 2 emails after this requesting a statement - no response!<br> <br> I called Altech on Thurs 28 May to report no statement receipt. They sent me an invoice which I paid (with immediate effect from FNB) - April and May accounts.I have sent a payment confirmation. It is Saturday 30 May and my phone remains suspended! <br> <br> I have been a client of Altech Autopage since 1996 - this is NO way to treat a loyal client!