Altech Autopage's inability to cancel a contract

My account number with Altech Autopage (South Africa) is 1.***3. I have on 8 July 2014 instructed Autopage via e-mail to cancel my contract and now struggle for more than 8 months to get it terminated and to have my money reimbursed. It is now beyond all reasonable understanding. Jacqueline Blatt (Business Sales Executive) has tried to assist by providing me with a service ticket reference number 529959 but since then (10 December 2014) nothing has happened. I need the contract cancelled and have my money reimbursed? Altech Autopage has even today sent me an e-mail notifying me of the renewal of my contract, which I desperately tried to cancel for the past 8-month period and have my monies reimbursed.<br> <br> Div de Villiers <br>