ALTECH AUTOPAGE PROVIDES PUTRID SERVICE!!!

In the last week of September my phone stopped working. I received no network connection for two days, I contacted the call centre and all they could tell me was they see my number is now prepaid. I went in to Canal Walk THREE DAYS AFTER each other to see if the consultants at Altech Autopage could help me and still nobody has been able to assist me, my number is still not working. This is a huge inconvenience!! Not to mention they charged me an additional R100.00 in order to sim swop (which apparently would make my phone work within 24hours). I don't mind paying, if the service is going to be provided, but if not, what am I paying for??? Today is Thursday 8th October and my phone is still not working!!! This is the worst service I have ever experienced, I am so angry and frustrated as my cellphone number is linked to so many important things which I am now not able to access!!