JK
Jason K

1 reviews | Active since Oct 2013

18 Jun 2015, 16:34

Altech Autopage Part 2

Altech, You have done it yet again. Shocking, appalling service. I have just received an sms from Altech Autopage stating that my account is overdue SMS: *** Dear Autopage Client to avoid suspension payment of R72.84 is due immediately. Please pay to avoid R49 re-connection fee. Help us keep you connected! ABSA *** Br.537155 Ref ***. Kindly ignore if Paid. S-Drive along with Altech Autopage have *******ly and **********ly transacted and app**** an unwanted cost against my account in April and May. Namely S-Drive. See invoice *** for R355.33. I will not pay for a service that has been **********ly added to my account by both Altech Autopage and S-Drive. I did not agree on this service, you can check phone records as I asked S-Drive to send detail of the service. At no time did I agree that I would like to add the service to account. I contacted Altech-Autopage and S-Drive on the 23rd April to remove the **********ly added service and again on the 19th of May. I was assured that the cost would be reversed. Nothing has been done. In the almost 4 years I have had an account at Altech-Autopage the customer service has proven to be a complete failure

0
Replies (1)
Autopage
Autopage's reply19 Jun 2015, 14:23
Official
Hello Jasonlk,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular

Best regards,