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AndrA A(C) Botha

1 reviews | Active since Apr 2016

19 Apr 2016, 14:02

Altech Autopage or ***ard Company?

On 14 September 2014 I purchased an iPhone 5s from Altech Autopage. I was to receive 50 minutes of airtime, 1GB anytime data and 1GB midnight data per month for two years. What I received was no minutes and a bill that claims that I used 1TB (1000GB) of data in, not one, but three months in a row. That is a bill for about 3000GB of mobile data in 92 days AND I couldn't make a call. They eventually sorted the data problem after months of struggling, but for the last year and a half I have not been able to use my minutes, because they registered my iPhone's sim card as a data sim. That is 950 minutes, almost 16 hours of airtime that I have paid for, but could never use. An employee at their Gezina branch said that the only way to fix the problem was to do a sim swap, since the people that he had phoned in the head offices were no help. After the swap, that I had to pay for, I still couldn't make a phone call. When I went back to revisit my nearest branch I saw that they had closed. Later I got informed that Autopage closed down and that GloCell has taken over their contracts that have not yet expired. Hopefully THEY can do a better job.

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