Altech Autopage lack of service Task 679918 latest

Almost 3 months ago I have paid out a contract with Autopage and requested that I keep my number, someone messed up and disabled my number instead of converting it to prepaid, now I am still months later following up on this but no one is actually helping, i was told at one stage that I will now have to pay in R140 to get the number back on prepaid after I have sent them proof of my requested instruction to keep the number, why should I have to pay for this error... it seems every time I call in the people I speak to are all unsure of what the process should be to resolve this issue and passes the buck, the latest I have spoken to a gentleman by the name of Lerato Dreyer from the retention department who has assured me and emailed to confirm that he will get this issue resolved for me, I have explained that I would like to get a new phone today and that would have given enough time apart from the nearly 3 months to get this sorted, still nothing, I have emailed and called again today but guess what, nothing and nobody has bothered to even update me that something is happening, how long should it take to resolve such a simple issue?<br> <br>