Altech Autopage Lack of Customer Service

I have on several instances requested a PUK for a work ****le that I was supp**** with , I admit to loosing the PUK for the sim card however after reporting this to Autopage on the 25th of March 2015 I have had no joy at all, just the automatic email response with a reference number initially 624894 that has yet to be attended to , to my surprise prior to the issue even being resolved , I received an email that the reference number will be closed , I then sent a follow up email and yet again was furnished with yet another reference number . I was asked by the contact center to furnish them with a Company Letter head letter requesting the PUK as this SIM is under my company I did so as the Technical Manager for Syncrotec, the subject of my email is : PUK Number Request for Vodacom Number *** - Altec Reference Number 624894 . I just would like the PUK number for the number mentioned please assist as it has been over a month and this is impacting my work