1 reviews | Active since May 2016
Altech Autopage ***********, non-responsive and "above" contracts or client requests/ inquiries
<p class="MsoNormal">Autopage has been breaching the contracts I have with them and I have received no explanations or justifications regarding this matter. They also charged me for going over the limit of 500mb of my contracted internet modem even after I requested a limit to be set on all internet devices (I did not realise there was no limit until after they took R2979.18 out of my account).</p> <p class="MsoNormal">I asked them(Autopage) to put a limit on all contracts so they do not exceed the amount stated on the contracts. This was done via a local branch (Vredendal Autopage). This request was made on the 25th of January 2016 via Watsapp with one of the employees who confirmed that it would be done.</p> <p class="MsoNormal"> On the 1st of February 2016 I inquired into an anomaly with my payment. I had noticed that the amounts differed from month to month (they increased), which is strange considering I signed contracts which stated set amounts. On the 3rd of February 2016 the previously mentioned employee answered saying that the she did not understand the statements and that she would discuss it with her boss. To date I still have not received any reply or explanation regarding my inquiry.</p> <p class="MsoNormal"> On 15 February 2016 I phoned the call center and each time I was cut off from my call, after which I sent an email stating my problem. They rep**** that I did not provide my phone number to which I sent them back that I did indeed send my phone number but that I would send it to them again after which I did just that. They then sent me an email saying the query was forwarded to the accounts department and to date they also have yet to reply or get back to me in any way.</p> <p class="MsoNormal"> Then suddenly a huge amount of R2979.18 was deducted after which I cancelled my debit order. I had no idea what the sudden amount was for and after getting no response or explanations thus far I decided to stop all payments until I knew what I was paying for. This finally spurred Autopage into contacting me asking why I canceled payment and when the outstanding amount would be paid. After explaining my problem to the very rude Autopage representative he hung up the phone.</p> <p class="MsoNormal"> To date I still have no answers. I don't know what else to do, or where to turn. None of my attempts have born any fruit and I have run out of options. The Vredendal branch has closed its doors and my electronic communication has been a dead end so far.</p> <p class="MsoNormal"> I have proof and copies of all communication via Watsapp and e-mail to support all claims stated above.</p> <p class="MsoNormal"> I would really appreciate any and all help I can get.</p> <p class="MsoNormal"> </p> <p> </p> <p class="MsoNormal">*The original contract amount was R758,57. This is what it is supposed to be.</p>