Altech autopage account negeligence

I received my monthly account from Altech autopage and my data bundle was not loaded on to the account for this month resulting in a R 1871 Data usage charge. <br> <br> On the 13th July After the 3rd phone call, I needed to revert to email (1 being where I was put on hold and then cancelled, 2nd I was promised my statement in 10 min and nothing received and the 3rd I was promised my statement within 24 hours and never received)<br> <br> On the 14th - another call <br> On the 15th - follow up email<br> On the 17th- Follow up email and call, where the call centre consultant confirmed that my data bundle ha not been loaded but would be corrected in 7 working days<br> On the 24th - requested updated correct statement no response<br> On the 31st - Follow up call to confirm that they would not take the incorrect amount from my bank account<br> 1st August - incorrect amount off my account<br> - email to correct it <br> - call to correct it <br> <br> Sorry it has been escalated is the only response I get<br> <br> Reference numbers to emails 785973, 768318, 771322, 765074, 747746 to name a few <br> <br>