Almost a month since upgrade - still no phone

My husband upgraded his phone 3 weeks ago. We were told that the phone (i phone 6s) would be available for collection on 3 December. Its now the 11th and there is still no feedback in terms of when the phone will be available to collect. <br> <br> This is unacceptable and if we had known it would take this long would have made an alternate decision. We have been pushed from pillar to post and have had no joy. Between my husband and I we have had contracts with Autopage cellular collectively for 25 years. I cannot believe that this is the way loyal clients are treated. I doubt that this relationship will be salvaged and I strongly recommend that people think twice about upgrading with Autopage. I advise against any potential new clients of entering into a contract. <br> <br> Autopage have in fact suggested we move.