Alltech Autopage Lies!

I was contacted for an upgrade in September 2015.The phone was to arrive within 7 days. After 3 weeks passed with no phone to show I call Autopage to cancel the upgrade. The operator confirms this. In November my installment is about R210 more than it should be.I call Autopage and get placed on hold, then the line just goes dead - several times! So I take a 70km drive to go to their nearest branch. Their systems are down and they don't expect it to come on any time soon so they can't help me. I call Autopage on the Monday and at last get through to an operator who confirm that the extra amount is for the upgraded phone which I never received. I am then promised that the amount will be refunded to me within 5 working days. The next Friday -day nr 10- I call again because I have not yet received anything.I get promised again that THIS time it will reflect within 3 working days.Imagine my outrage when not only does the R210 not get refunded to me but on 24 December ANOTHER R210 get deducted from my account! Absolutely PATHETIC service! I have been **** to by 3 seperate Autopage operators! They are quick to take money from your account! I want my money back Autopage! This is *******!