Airtime *******

I upgraded in December and allocated a new data bundle of 500MB, which I received a confirmation on would be activated on 31/12/2015. To my surprise I ran out of airtime and data on 01/01/2016. My usage states only 158 MB used. Upon calling the call centre, first got cut off by Calvin, then spoke to Nokuthula who was extremely excited to assist me (with a sarcastic LOL) who acknowledged that my data bundle was never loaded onto my account (even though it is stated on my invoice...) and they cannot backdate it and reinstate the airtime which they allocated my data to - WHAT A BUNCH OF *******!! <br> <br> Both team leaders Lebolang and Ashley are apparently too busy with other queries and they won't call me back. They also don't bother to speak to their clients either when you hold on for them.<br> <br> FIX MY ACCOUNT!!! You cannot expect me to buy additional airtime because of your mistake. What a ****** money making scheme. Allocate the data where it belongs and reinstate my airtime to correct my account.