TM
Tlale M

1 reviews | Active since Feb 2015

17 Feb 2015, 14:01

Air Time *****

I have a top up contract with Autopage. On the 02 Feb I had a balance of R14 inclusive airtime. I then loaded a R60 Airtime my total was then R74. I bought a Rush Hour Data bundle for R3 with 50MB expiring at 16h29.I sent 2 emails each with an attachment of 76KB and 60KB. I was on the Internet for about 30mins. When I checked my balance all my aitime was gone, I was left with a blance of R1. I then loaded a R30 airtime to call Autopage Call Center, I spoke to Kayle Botha who said his supervisor said it will take 45 mins to investigate the transactions and will call me back then (still waiting for this call today its 15 days and counting). This call with kayle lasted for about 11mins and R30 airtime was also depleted.<br> <br> I also called MTN to establish if the could help since they are the network provider. However they couldnt. What was interesting was MTN told me a call to Autopage Call Centre is a Shared Call, which means I have to pay 50% of the call rate. Now I also ask myself how much does calling Autopage cost per minute if I had to pay /- R30 for 11minutes if its a shared call. Maybe I should ask ICASA!

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Replies (1)
Autopage
Autopage's reply17 Feb 2015, 14:44
Official
Hello Thebold,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage