TR
Tania R

1 reviews | Active since Jul 2015

16 Jul 2015, 11:31

Activation of account Manager not responding

It is with utter frustration and disappointment that I'm logging this complaint!<br> <br> I have a cellphone contract with Auto Page on Vodacom for the past 20 years and for some or other reason an idiot cancelled my contract!! I never gave anyone permission to cancel my contract or spoke to anyone to do so.<br> <br> I went to my Service Provider yesterday and they informed me that it was cancelled reason Cooling off period!! I requested that my contract gets reinstated immediately as I never requested an cancellation nor spoke to anyone. Debbie (very helpful) requested that my contract gets reinstated immediately. As I'm typing my phone still has no service. I can't make or receive any calls. This is my only form of communication. I have no landline.<br> <br> I had to go to Autopage this morning to follow up on the activation request as nothing has changed. Debbie phoned Head Office and the operator would not assist her, Customer needs to call, customer is in the office and can't make calls from her phone! What don't you understand?<br> I spoke to Tebogo and requested to speak to the Manager. I waited for 15 minutes and no Manager. Asked the Manager to call Debbie before 10 this morning. Still no call!!!

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Replies (1)
Autopage
Autopage's reply17 Jul 2015, 10:30
Official
Hello Lovetrap,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage