Activation failure

I phoned the Customer Care section at 08:06 on 26/10/15 and requested that 1GB be loaded to my account. I was told that it would be loaded within 24 hours which it was not. Phoned on 27/10/15 at 08:56 and was told it would be within 2 hours. Phoned at 13:26 and was told it is in the queue and that nothing could be done. I stated that I wanted a solution and that a supervisor must phone me. When I asked the person on the line for his name he just dropped the line. Guess what, still no call received and more importantly, still no data loaded (22:22)