Accounts taken over from Nashua Mobile

I got a final demand letter from them. The letter didnt contain my account number I should use as a reference or the amount that I am apparently outstanding? So they force me to phone their lovely call centre. First I spoke to Kayle and he promtly cut me off. So I had to phone back, then I spoke to Lidia who at least gave me the outstanding amount and my account number which I should use as a reference. I then advised her that I would like to cancel my contract and what is the term remaining on the contract. She advised me it is two months but I have to pay an additional (3rd) month penalty. When I queried the 'penalty month' she transfered me to cancellation where I spoke to Galley who then advised me that she will transfer me to the right department. I have now been holding on for more then 30 minutes..... Now wonder this pade looks like it looks from all the complaints. This is my first interaction with Autopage and probably also my last.