ACCOUNTS/POOR SERVICE

@Autopage - I have never before experienced such pathetic service!!! At the end of May 2015 I was billed over R6,000.00 for data usage on a MiFi device without an explanation. The device is pre-loaded with 3gb data at the end of each month and I do not use it that often so I do not see how this is possible. I immediately notified your call centre and your Sandton City branch. I instructed them to lock the account and investigate the matter. I also requested that they do not debit my account, pending the outcome of the investigations. I have since been into several branches and called countless times to follow up on the status of the matter where I am advised that the matter is pending and that the individuals I spoke with would revert to me. No one has gotten back to me and, despite the above, my account was debited for over R8,000.00 last night. I will not be renewing my contracts with you. Perhaps this post will prompt you to get in touch with me.<br>