Account transferred from Nashua Mobile, stopped

I was informed by Nashua Mobile that my Cell C contract will be transferred to Autopage. I have not had any contact with Autopage, nor received a bill from them, although a debit order appeared on my personal account (I was a company account at Nashua Mobile). When the phone stopped working, I logged a call with support. I got a reply back on Monday that the issue was assigned to Shane Lepono. I emailed him again . Today is Friday and I am still without a phone (a full working week later). Is this how you treat your customers, then I would rather not want to be one, just let me know you do not have the capacity to handle customer queries, I will gladly move on.