ACCOUNT SUSPENDED / UPGRADE

On Friday 6/2/2015 the account holder's cell phone was ******. It was reported on Saturday morning and the number was locked. On Tuesday 10/2/2015 my secretary went to Autopage at Nicolway and upgraded the contract. She received a new phone and sim card. She was told the phone would be working within 2-24 hours. She phoned Customer Services on Wednesday 11/2/2015 at approximately 11am and was told the sim swop had only taken place that morning at 10:46am, it would take another 2-24 hours for the phone to work. On Thursday 12/2/2015 she phoned Customer Services and advised the phone was still not working. They advised that the account had been suspended and they needed to un-suspend the account which they said had been done and that the phone in question would be working. Yet again the phone did not work and Autopage advised that we needed to take the battery and sim card out without turning the phone off for about 5 minutes then reinsert, and the phone should work. She phoned again this morning as the phone is not working and they advised the account is still suspended even though she was told it was un-suspended yesterday. It has been 3 days and the phone is still not working.