Account R 12061 p/m Treating Customer Fairly

Ive been a client for 13 years with Autopage but this is shocking. I took out a new contract on the 3 Des 2014 ,i did not receive a new contract neither statements untill today i had to phone in how many time no joy,I tried to sort out the problem with Vredendal Branch,i received a sms to say my account is R 12061 end Feb 2015,i wanted to know why what is the reason etc took the phone to the office ,alot of mailing i followed up with Vredendal,the manager suggested i go to the ombudsman why not sort out the problem another month later no statement i going to cancel my debit order until somebody sort out my problem.<br> <br> Autopage wake up<br> <br> I never had such a bad experience in my life ,no feedback ,nothing,<br> <br> Please can you help me<br> <br> Regards Stefan Bruwer